My husband called Capitol One, who said they didn’t receive the payment. ![]() 2 weeks or so went by and we hadn’t heard anything about the receipt of the payment or the release of the car title. We called Capital One to let them know that we had a certified check coming from our bank. We had the loan since 2009⁄ 2010 and we attempted to pay it off at the beginning of this month (February 2014). My husband and I had an auto loan through Capital One. the mean woman tried to incite me into an argument… accused me of sounding «irritated!!!» i did not dignify her with an answer, I simply paid my balance and got on with my life!!! i’m sure they have others to harass and ridicule… but not me!!! GOOD RIDDANCE!!! PLEASE AVOID THIS COMPANY… THEY WILL HARASS YOU AND LITERALLY TAKE OVER YOUR PHONE WITH BEGGING CALLS DAILY! ’ when i spoke up for myself and let them know of my rights and their violations… they backed off!!! the worst part was when i was blessed and could pay off the nagging (seemingly never ending) balance… the agent on the phone actually got angry. they threatened to take my car, sell it at auction and still recover money from me. they also find reasons to add on fees when you are struggling. on a sunday… from my research: calling after hours is illegal or at least harassment, calling repeatedly is breaking the peace and can nullify a contract!! calling on sunday at any time warrants a lawsuit!!! threatening to tow your hard earned car, ruin your credit and send tow trucks after you is breaking your peace!!! some people don’t know their rights! i would never, ever use this company for anything. yes, owing a payment is expected… but being called 12 hours straight is absurd!!! calls start from 8: 45am until 9: 00 pm. ![]() This is the worst company for anything!!! they harass you so badly.
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